Cancellation and refund policy

Effective August 26, 2026

SaaS subscriptions

GrantsPost and 4WayImpact Complete subscriptions are billed in advance through Paddle according to the monthly or annual billing period displayed at checkout or stated in the applicable order form. Paddle acts as the merchant of record for these subscription purchases.

Customers may cancel renewal through the Paddle buyer portal using the manage-subscription link in their transaction or subscription email. Customers may also contact support@nakeadigital.com for assistance. Cancellation stops future renewal charges and ordinarily takes effect at the end of the current paid subscription period.

Subscription fees already paid are not prorated for a partially used period. Refund requests for Paddle transactions are reviewed and processed under Paddle’s Refund Policy and any mandatory rights provided by applicable law. Access may end when a refund is issued.

Development and consulting services

Requests to cancel custom development or consulting work are reviewed individually. Nakea Consulting will consider the applicable proposal or statement of work, work already completed, capacity reserved for the project, expenses incurred and amounts previously paid. Any refund, credit, final balance or transfer of work will be confirmed in writing. There is no automatic or guaranteed refund for development or consulting services unless required by law or stated in the customer’s written agreement.

Duplicate or incorrect charges

For a Paddle subscription transaction, use the support or manage-subscription link in the Paddle transaction email or contact us promptly if you believe a charge is duplicated, unauthorized or inconsistent with your agreement. We will help investigate the issue. Approved refunds are returned to the original payment method when possible; the customer’s financial institution controls posting time.

How to request help

Email support@nakeadigital.com with the organization name, invoice or payment date and a brief description of the request. Do not email complete card or bank-account numbers.